Today we are talking about how to respond to a common objection, or a common series of objections that a lot of people get, which is along the lines of “I'm not interested”, “I don't think it's for me”, “Not now”, etc. Because generally, I know when you get this type of objection, what you end up doing is either saying “Okay, sounds good” and then you never say anything else, or you start giving them the third degree and questioning them “why will you know? Why are you not interested?
The biggest thing I want you to remember is, you don't want to question someone about why they're not interested because, honestly, it's not our business.
But there are some things that you can say, to be able to maintain a strong relationship with someone. Just because someone isn't buying from you right now or joining you right now, doesn't mean they never will, and you honestly don't know the impact that someone can have in your network, even if they never buy.
Now, before I go into the details about how to respond, I want to tell you a little story. So when I first started this business, and I was about to come out with my first offer, early in the new year of 2019, someone who had actually never bought from me, and was someone who I was actively trying to invite and sell to do an intensive with me, she actually referred me to speak on a major team call that changed my business forever. Now if I treated that person differently, who I think hadn't bought anything from me to this day, I could have missed out on an amazing opportunity.
You always want to make sure that you are maintaining a good relationship with someone because relationships come first. And just because someone says that they are not interested or anything along those lines you want to avoid, changing your demeanor towards them, because you're upset, because you're taking it personally because you feel victimized and like it's about you. And it’s not about you.
In my previous challenge, we talked about exactly why right bringing in those personal feelings into the invite and sales process is impacting whether or not people are actually signing up with you. It's actually keeping them from signing up with you. But that's also negatively impacting your relationship with the people on the other end.
So how should you respond?
How should you respond when someone says “I just I don't know”, “I'm not I'm not interested”, “Not right now” when you’re inviting them to the DM’s.
What we're not going to do is badger them. We're not going to ask them why because it's not our business. Let's go over a few things that you could say:
Asking to Check In
“Sally, when you are looking to invest in new shampoo to replace what you're currently using, can I be the first person that you check in with to see if my product line is still a good fit?”
“Hey, will you check in with me when you are ready to make the investment in your health? Because I would love to see If the ideas that I have for you are still a good fit.”
That's an option that you can use to say to someone even if they're not ready to invest right now, or they don't want to. Most of the time, people will probably say, “Sure, absolutely, I will check in with you.” And now you're maintaining a good relationship because there's no way of knowing when that person could come back but they very well could. And it's very common that they do.
Asking for Referrals
“Hey, I definitely understand that this just isn't for you. I absolutely respect that. Do you know of anyone who could benefit from my challenge group, or from this business mentorship? Or from this new shampoo line that just dropped? Do you know of anyone who's looking for that? Or who could benefit from that that you could introduce me to?”
Asking for referrals is also a great option. It's very non-threatening. The worst thing that could happen is that the person says, “No, I don't know anyone right now but I'll keep you in mind.” Again, it's also a way for you to stay in front of someone’s mind. This is a great way to maintain a good relationship and keep the DM’s open and not shut people off. Why? Because when you do shut people down, you're very well pushing away someone who very well could need your solution in the future, or could know someone who they care about who could use your solution in the future.
Market Research Opportunity
“Hey, Sally, what do you feel that you would need in place for you to be ready to invest in (insert offer here) in the future?”
“Sally, what is something that might have been missing from this offer that I presented to you that you would like to see in the future in order to switch to x product line in the future?”
Ask if there was something missing because oftentimes, when someone turns you down, and when you're selling in the right way, it is never about you. You like to make it about you because you like to take things personally. And that's exactly why you're struggling with invites right now. When you remove your personal feelings aside (because in the sales process, it's your job to remain neutral) there might have been something missing that's outside of your control.
When you partner with a network marketing company, you don't have control over the product and how it's presented. But you do have control over how you facilitate the delivery and the sale of the products. You sometimes host groups, you have a mentorship for the business. So yes, there are a lot of things that are outside of your control. But there's also a lot of things that are inside of your control. So when you ask them, maybe they'll say that they would want it to be cheaper, or maybe they'd want it to include something. If that's something that's outside of your control, make a note and when your company comes out with an offer that checks the boxes of what that person is looking forward to, it is so much easier and natural for you to go back to that person.
Now, I know in most of these scenarios, you're absolutely struggling with how to follow up and check back in with them without sounding like a scheme. Like I get it, it's really awkward sometimes. But that is exactly one of the main things that I teach you inside of Ignite your invite.
Ignite your invite is my highest level sales and inviting program that helps you learn how to properly do your reach outs in your invites on social media to sign business builders and to sell products without being one of those icky sleazy salespeople online because you know exactly what it's like when someone slides into your DM’S and you just get the heebie-jeebies. You don't like it, it feels really gross. You delete that DM so fast. But there are ways that if you can approach sales and inviting that make the person on the other end not only feel like a million bucks, but they're excited to talk to you about how you can help them solve their problems.
Right now you are struggling because you have such a hard time talking about the business, you don't know how to talk about the products, you have a hard time sharing the price because you're afraid the person on the other end is going to think it's too expensive. There are all these thoughts going on in your head. But that's exactly why I structured Ignite your Invite the way that I did. This is a program that teaches you through taking action, how to confidently approach sales.
You didn't learn to drive a car by just reading a book or watching some videos, right? You learn to drive a car by getting into the driver's seat and getting out into the world. And that's exactly what this program does. Ignite your invite has four weeks of live hot seat coaching with me wherein a controlled environment, we practice sales and inviting scenarios, the ones that normally trip you up so that you practice it a few times. And then when you go out and do your invites on Facebook and on Instagram, you know exactly what to say, and how to confidently show up so that you can sign the business builders that are going to help your team grow. Ignite your Invite is open for enrollment this week only. Make sure to grab your spot HERE so you can work with me this winter for four weeks so that we can turn you into the reach-out and sales pro that the rest of your team is going to be obsessed with.
If you have any questions, you can always message me on Instagram. And I will let you know whether or not this program will help you close more invites online.